Case file
Mortgages
Complaint 28925215 Shellpoint Mortgage Servicing
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Changes in loan terms during the application process
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 2, 2026Complaint received
- Oct 2, 2026Sent to Shellpoint Mortgage Servicing
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Shellpoint Mortgage Servicing complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | RI | In progress | Yes |
| Oct 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | WA | In progress | Yes |
| Oct 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | DC | In progress | Yes |
| Oct 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | CA | In progress | Yes |
| Oct 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | IL | In progress | Yes |
| Oct 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | OH | In progress | Yes |
| Oct 12, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | MS | In progress | Yes |
| Oct 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | MD | Explained | Yes |
| Oct 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | CA | Explained | Yes |
| Oct 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | NJ | In progress | Yes |
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