Case file
Mortgages
Complaint 30097867 Shellpoint Mortgage Servicing
In progress- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Trying to communicate with the company to fix an issue with the application process
- Filed by
- Web
- Company's answer
- In progress
- On time
- Yes, within 15 days
- Oct 15, 2026Complaint received
- Oct 15, 2026Sent to Shellpoint Mortgage Servicing
- WaitingIn progress
In progress: the company has not given its final answer yet. Most answer within 15 days; some take up to 60. The consumer's own description is not published with this record.
More Shellpoint Mortgage Servicing complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | RI | In progress | Yes |
| Oct 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | WA | In progress | Yes |
| Oct 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | DC | In progress | Yes |
| Oct 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | CA | In progress | Yes |
| Oct 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | IL | In progress | Yes |
| Oct 12, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | MS | In progress | Yes |
| Oct 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | MD | Explained | Yes |
| Oct 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | CA | Explained | Yes |
| Oct 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | NJ | In progress | Yes |
| Oct 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | TX | Explained | Yes |
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