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Student loans

Complaint 2935752 Genesis Lending

Explained
Product
Student loan · Private student loan
Detail
Problem with customer service
From
California 92663
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes complaint caused principally by actions of third party outside the control or direction of the company
  1. Jun 15, 2018Complaint received
  2. Jun 15, 2018Sent to Genesis Lending
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Genesis Lending complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Jan 4, 2021Student loansDealing with your lender or servicerReceived bad information about your loanGANo timely replyNo
Oct 6, 2018Student loansDealing with your lender or servicerDon't agree with the fees chargedWIExplainedNo
Dec 18, 2017Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsTXExplainedYes
Jun 22, 2017Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedNo
May 18, 2017Student loansDealing with your lender or servicerReceived bad information about your loanDCExplainedNo
May 5, 2017Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedNo
May 5, 2017Student loansDealing with your lender or servicerProblem with customer serviceVAExplainedNo
May 1, 2017Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedNo

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