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Prepaid & gift cards

Complaint 29509200 American Express

Explained
Product
Prepaid card · Gift card
Detail
Trouble using the card to spend money in a store or online
From
California 95377
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 9, 2026Complaint received
  2. Oct 9, 2026Sent to American Express
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More American Express complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineFLIn progressYes
Oct 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMNMoney backYes
Oct 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYMoney backYes
Oct 23, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billCAExplainedYes
Oct 19, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCOMoney backYes
Oct 19, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineALMoney backYes
Oct 17, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlinePAExplainedYes
Oct 16, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineFLMoney backYes
Oct 11, 2026Prepaid & gift cardsTrouble using the cardProblem with a check written from your prepaid card accountMAExplainedYes
Oct 9, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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