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Case file

Prepaid & gift cards

Complaint 31450824 American Express

In progress
Product
Prepaid card · Gift card
Detail
Trouble using the card to spend money in a store or online
From
Florida 33426
Filed by
Web
Company's answer
In progress
On time
Yes, within 15 days
  1. Oct 30, 2026Complaint received
  2. Oct 30, 2026Sent to American Express
  3. WaitingIn progress

In progress: the company has not given its final answer yet. Most answer within 15 days; some take up to 60. The consumer's own description is not published with this record.

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More American Express complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Oct 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMNMoney backYes
Oct 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYMoney backYes
Oct 23, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billCAExplainedYes
Oct 19, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCOMoney backYes
Oct 19, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineALMoney backYes
Oct 17, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlinePAExplainedYes
Oct 16, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineFLMoney backYes
Oct 11, 2026Prepaid & gift cardsTrouble using the cardProblem with a check written from your prepaid card accountMAExplainedYes
Oct 9, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billCAExplainedYes
Oct 9, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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