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Case file

Prepaid & gift cards

Complaint 29672026 American Express

Explained
Product
Prepaid card · General-purpose prepaid card
Detail
Problem with a check written from your prepaid card account
From
Massachusetts 02132
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 11, 2026Complaint received
  2. Oct 11, 2026Sent to American Express
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More American Express complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineFLIn progressYes
Oct 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMNMoney backYes
Oct 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYMoney backYes
Oct 23, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billCAExplainedYes
Oct 19, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCOMoney backYes
Oct 19, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineALMoney backYes
Oct 17, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlinePAExplainedYes
Oct 16, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineFLMoney backYes
Oct 9, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billCAExplainedYes
Oct 9, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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