Case file
Credit cards
Complaint 3091807 SunTrust
Explained- Product
- Credit card or prepaid card · General-purpose credit card or charge card
- Detail
- Problem with rewards from credit card
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Dec 5, 2018Complaint received
- Dec 5, 2018Sent to SunTrust
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More SunTrust complaints about other features, terms, or problems
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 18, 2020 | Credit cards | Other features, terms, or problemsOther problem | GA | Explained | Yes |
| Nov 19, 2019 | Credit cards | Other features, terms, or problemsOther problem | GA | Explained | Yes |
| Sep 18, 2019 | Credit cards | Other features, terms, or problemsProblem with customer service | FL | Explained | Yes |
| Jun 20, 2019 | Credit cards | Other features, terms, or problemsProblem with balance transfer | FL | Explained | Yes |
| May 23, 2019 | Credit cards | Other features, terms, or problemsProblem with customer service | FL | Money back | Yes |
| Apr 17, 2019 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | FL | Money back | Yes |
| Apr 5, 2019 | Credit cards | Other features, terms, or problemsOther problem | FL | Explained | Yes |
| Mar 23, 2019 | Credit cards | Other features, terms, or problemsOther problem | FL | Fixed | Yes |
| Mar 9, 2019 | Credit cards | Other features, terms, or problemsProblem with convenience check | FL | Money back | Yes |
| Mar 4, 2019 | Credit cards | Other features, terms, or problemsProblem with balance transfer | GA | Explained | Yes |
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