Case file
Credit cards
Complaint 3251534 SunTrust
Money back- Product
- Credit card or prepaid card · General-purpose credit card or charge card
- Detail
- Problem with customer service
- Filed by
- Phone · Older American
- Company's answer
- Closed with monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- May 23, 2019Complaint received
- Jun 10, 2019Sent to SunTrust (18 days later)
- AnsweredClosed with monetary relief
Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.
More SunTrust complaints about other features, terms, or problems
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 18, 2020 | Credit cards | Other features, terms, or problemsOther problem | GA | Explained | Yes |
| Nov 19, 2019 | Credit cards | Other features, terms, or problemsOther problem | GA | Explained | Yes |
| Sep 18, 2019 | Credit cards | Other features, terms, or problemsProblem with customer service | FL | Explained | Yes |
| Jun 20, 2019 | Credit cards | Other features, terms, or problemsProblem with balance transfer | FL | Explained | Yes |
| Apr 17, 2019 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | FL | Money back | Yes |
| Apr 5, 2019 | Credit cards | Other features, terms, or problemsOther problem | FL | Explained | Yes |
| Mar 23, 2019 | Credit cards | Other features, terms, or problemsOther problem | FL | Fixed | Yes |
| Mar 9, 2019 | Credit cards | Other features, terms, or problemsProblem with convenience check | FL | Money back | Yes |
| Mar 4, 2019 | Credit cards | Other features, terms, or problemsProblem with balance transfer | GA | Explained | Yes |
| Dec 5, 2018 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | FL | Explained | Yes |
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