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Complaint 3261606 SunTrust

Explained
Company
SunTrust
Product
Credit card or prepaid card · General-purpose credit card or charge card
Detail
Problem with balance transfer
From
Georgia 30068
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Mar 4, 2019Complaint received
  2. Jun 1, 2019Sent to SunTrust (89 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More SunTrust complaints about other features, terms, or problems

ReceivedAboutIssueStateAnswerOn time
Feb 18, 2020Credit cardsOther features, terms, or problemsOther problemGAExplainedYes
Nov 19, 2019Credit cardsOther features, terms, or problemsOther problemGAExplainedYes
Sep 18, 2019Credit cardsOther features, terms, or problemsProblem with customer serviceFLExplainedYes
Jun 20, 2019Credit cardsOther features, terms, or problemsProblem with balance transferFLExplainedYes
May 23, 2019Credit cardsOther features, terms, or problemsProblem with customer serviceFLMoney backYes
Apr 17, 2019Credit cardsOther features, terms, or problemsProblem with rewards from credit cardFLMoney backYes
Apr 5, 2019Credit cardsOther features, terms, or problemsOther problemFLExplainedYes
Mar 23, 2019Credit cardsOther features, terms, or problemsOther problemFLFixedYes
Mar 9, 2019Credit cardsOther features, terms, or problemsProblem with convenience checkFLMoney backYes
Dec 5, 2018Credit cardsOther features, terms, or problemsProblem with rewards from credit cardFLExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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