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Case file

Prepaid & gift cards

Complaint 31241301 Fifth Third Bank

Explained
Product
Prepaid card · Government benefit card
Detail
Trouble getting, activating, or registering a card
From
Georgia 30813
Filed by
Referral · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 16, 2026Complaint received
  2. Oct 28, 2026Sent to Fifth Third Bank (12 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Fifth Third Bank complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardPAIn progressYes
Oct 30, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardALIn progressYes
Oct 26, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardTXIn progressYes
Oct 26, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardUTExplainedYes
Oct 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardPAMoney backYes
Oct 21, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCAExplainedYes
Oct 20, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardKSExplainedYes
Oct 20, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardTXExplainedYes
Oct 18, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardILExplainedYes
Oct 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardKSIn progressYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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