Bank · complaint record
Fifth Third Bank complaints
Filed under FIFTH THIRD FINANCIAL CORPORATION
Consumers have filed 16,190 complaints about Fifth Third Bank since 2011, 2,784 of them in the last 12 months (+78% on the year before). It answered 100% on time and closed 13% with relief for the customer - less often than a typical bank. The most common problem is managing an account. It is the 11th most complained-about of 188 banks & credit unions this year.
Average response record. How it works
- Complaints on record
- 16,190
- Last 12 months
- 2,784
- Answered on time
- 100%
- Closed with relief
- 13%
- Last 30 days
- 200
- Rank
- #11 of 188
Since December 2011
+78% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 4, 2026
Most complained-about banks & credit unions
Fifth Third Bank complaints by month
The busiest month was October 2026 (401 complaints). Complaints in the last 12 months are up 78% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Fifth Third Bank answered last 12 months
- Closed with monetary relief1776.4%
- Closed with non-monetary relief1655.9%
- Closed with explanation2,27381.6%
- In progress1696.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers14/4013.1% closed with relief
- Complaint trend2/15+78% vs last year
What Fifth Third Bank complaints are about
Top Fifth Third Bank problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 1,081
- Problem using a debit or ATM card 515
- Banking errors 336
- Funds not handled or disbursed as instructed 310
- Problem accessing account 212
- Fee problem 174
Where Fifth Third Bank complaints come from
Most complaints: Ohio (2,505), Florida (2,244), Illinois (2,044), Michigan (1,428), Indiana (867).
Fifth Third Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | TruistBank accounts | 63 | 5,854 | C |
| 2 | PNC BankBank accounts | 63 | 3,893 | C |
| 3 | SoFiBank accounts | 59 | 3,647 | C |
| 4 | USAABank accounts | 72 | 3,247 | B |
| 5 | Fifth Third BankBank accounts | 61 | 2,784 | C |
| 6 | Citizens BankBank accounts | 73 | 2,163 | B |
| 7 | Huntington BankBank accounts | 84 | 2,144 | A |
| 8 | BMO BankBank accounts | 86 | 1,356 | A |
Compare side by side: Fifth Third Bank vs Truist · Fifth Third Bank vs PNC Bank · Fifth Third Bank vs SoFi · Fifth Third Bank vs USAA
What people say about Fifth Third Bank
All experiencesNo experiences with Fifth Third Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Fifth Third Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 3, 2026 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Nov 2, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Nov 2, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Fixed |
| Nov 2, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Nov 1, 2026 | Prepaid & gift cards | Trouble using the cardProblem using the card to withdraw money from an ATM | In progress |
| Nov 1, 2026 | Credit cards | Trouble using your cardAccount sold or transferred to another company | Explained |
| Nov 1, 2026 | Prepaid & gift cards | Trouble using the cardProblem with direct deposit | In progress |
| Nov 1, 2026 | Bank accounts | Managing an accountBanking errors | In progress |
| Nov 1, 2026 | Bank accounts | Managing an accountProblem accessing account | In progress |
| Nov 1, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Nov 1, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
Questions about Fifth Third Bank
How many complaints does Fifth Third Bank have?
Fifth Third Bank has 16,190 complaints on record since December 2011, including 2,784 in the last 12 months and 200 in the last 30 days. That makes it number 59 of every company by complaints this year.
Does Fifth Third Bank respond to complaints?
Yes. Fifth Third Bank answered 100% of its complaints on time (within 15 days) and closed 13% with relief - money back or a fix; 6.8% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 61/100 (grade C).
What do people complain about most with Fifth Third Bank?
The most common problems are managing an account (2,944), trouble during payment process (1,474), incorrect information on your report (1,009).
Is Fifth Third Bank legit?
Fifth Third Bank is a real company with a public complaint record: consumers have complained about it 16,190 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Fifth Third Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about Fifth Third Bank going up or down?
Up. There were 2,784 complaints in the last 12 months against 1,566 in the 12 before (+78%). See every month.
How do I file a complaint against Fifth Third Bank?
Complain to Fifth Third Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Fifth Third Bank complaints come from?
Most come from Ohio (2,505), Florida (2,244), Illinois (2,044). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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