Complaint 3156912 SunTrust

Fixed

Company: SunTrust
Product: Credit card or prepaid card · General-purpose credit card or charge card
Issue: Closing your account
Detail: Can't close your account
From: New York 11720
Filed by: Web · Older American
Company's answer: Closed with non-monetary relief
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Feb 20, 2019Complaint received
Feb 27, 2019Sent to SunTrust (7 days later)
AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More SunTrust complaints about closing your account

Received	About	Issue	State	Answer	On time
Dec 8, 2019	Credit cards	Closing your accountCompany closed your account	GA	Explained	Yes
Sep 13, 2019	Credit cards	Closing your accountCompany closed your account	GA	Explained	Yes
Nov 5, 2018	Credit cards	Closing your accountCan't close your account	AZ	Fixed	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 4 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works