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Credit cards

Complaint 3375353 SunTrust

Explained
Company
SunTrust
Product
Credit card or prepaid card · General-purpose credit card or charge card
Detail
Company closed your account
From
Georgia 30326
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 13, 2019Complaint received
  2. Sep 16, 2019Sent to SunTrust (3 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More SunTrust complaints about closing your account

ReceivedAboutIssueStateAnswerOn time
Dec 8, 2019Credit cardsClosing your accountCompany closed your accountGAExplainedYes
Feb 20, 2019Credit cardsClosing your accountCan't close your accountNYFixedYes
Nov 5, 2018Credit cardsClosing your accountCan't close your accountAZFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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