Complaint 3397743 SunTrust

Explained

Company: SunTrust
Product: Credit card or prepaid card · General-purpose credit card or charge card
Issue: Fees or interest
Detail: Problem with fees
From: Florida 33629
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Oct 7, 2019Complaint received
Oct 7, 2019Sent to SunTrust
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More SunTrust complaints about fees or interest

Received	About	Issue	State	Answer	On time
Dec 30, 2019	Credit cards	Fees or interestCharged too much interest	VA	Explained	Yes
Nov 8, 2019	Credit cards	Fees or interestProblem with fees	FL	Explained	Yes
Oct 23, 2019	Credit cards	Fees or interestProblem with fees	GA	Explained	Yes
Oct 11, 2019	Credit cards	Fees or interestUnexpected increase in interest rate	GA	Fixed	Yes
Nov 27, 2018	Credit cards	Fees or interestCharged too much interest	FL	Explained	Yes
Sep 6, 2018	Credit cards	Fees or interestUnexpected increase in interest rate	FL	Explained	Yes
Jan 24, 2018	Credit cards	Fees or interestProblem with fees	MS	Explained	Yes
Dec 13, 2017	Credit cards	Fees or interestProblem with fees	DC	Explained	Yes
Oct 28, 2017	Credit cards	Fees or interestProblem with fees	FL	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 9 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works