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Credit cards

Fees or interest

Consumers have filed 45,119 complaints about this, 10,063 in the last 12 months (+34%), against 304 companies. The most complained-about is Synchrony. Companies closed 33% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Problem with fees28,54963%
  • Charged too much interest12,14027%
  • Unexpected increase in interest rate4,43010%

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 11, 2026Barclays USCredit cardsFees or interestUnexpected increase in interest rateALIn progressYes
Nov 11, 2026Barclays USCredit cardsFees or interestProblem with feesTXIn progressYes
Nov 11, 2026American ExpressCredit cardsFees or interestCharged too much interestOHExplainedYes
Nov 9, 2026PNC BankCredit cardsFees or interestUnexpected increase in interest rateILIn progressYes
Nov 9, 2026CLGF Holdco 1Credit cardsFees or interestProblem with feesMOExplainedYes
Nov 9, 2026Bank of AmericaCredit cardsFees or interestProblem with feesCAIn progressYes
Nov 9, 2026Barclays USCredit cardsFees or interestProblem with feesFLIn progressYes
Nov 8, 2026American ExpressCredit cardsFees or interestCharged too much interestINExplainedYes
Nov 8, 2026JPMorgan ChaseCredit cardsFees or interestProblem with feesPAMoney backYes
Nov 7, 2026Barclays USCredit cardsFees or interestProblem with feesMAIn progressYes
Nov 7, 2026CitibankCredit cardsFees or interestUnexpected increase in interest rateNJExplainedYes
Nov 7, 2026AtlanticusCredit cardsFees or interestCharged too much interestCAMoney backYes
Nov 6, 2026Bank of AmericaCredit cardsFees or interestCharged too much interestNJMoney backYes
Nov 6, 2026Bank of AmericaCredit cardsFees or interestProblem with feesILIn progressYes
Nov 6, 2026Barclays USCredit cardsFees or interestProblem with feesHIIn progressYes

Your rights with credit card companies

Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.

Scam warning: Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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