Case file
Bank accounts
Complaint 3527707 SunTrust
Explained- Product
- Checking or savings account · Other banking product or service
- Detail
- Unable to open an account
- From
- -
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Feb 10, 2020Complaint received
- Feb 11, 2020Sent to SunTrust (1 day later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More SunTrust complaints about opening an account
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 3, 2020 | Bank accounts | Opening an accountConfusing or missing disclosures | FL | Explained | Yes |
| Jan 31, 2020 | Bank accounts | Opening an accountConfusing or missing disclosures | - | Explained | Yes |
| Jan 31, 2020 | Bank accounts | Opening an accountUnable to open an account | GA | Fixed | Yes |
| Jan 22, 2020 | Bank accounts | Opening an accountAccount opened as a result of fraud | MD | Explained | Yes |
| Jan 13, 2020 | Bank accounts | Opening an accountAccount opened as a result of fraud | FL | Explained | Yes |
| Jan 10, 2020 | Bank accounts | Opening an accountConfusing or missing disclosures | GA | Explained | Yes |
| Dec 30, 2019 | Bank accounts | Opening an accountUnable to open an account | FL | Explained | Yes |
| Dec 23, 2019 | Bank accounts | Opening an accountUnable to open an account | VA | Explained | Yes |
| Dec 3, 2019 | Bank accounts | Opening an accountAccount opened as a result of fraud | NY | Explained | Yes |
| Nov 21, 2019 | Bank accounts | Opening an accountAccount opened as a result of fraud | SC | Fixed | Yes |
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