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Case file

Prepaid & gift cards

Complaint 3767204 Xoom

Explained
Company
Xoom
Product
Credit card or prepaid card · Government benefit card
From
Kentucky 40508
Filed by
Web
Company's answer
Closed with explanation
On time
No
  1. Jul 28, 2020Complaint received
  2. Aug 5, 2020Sent to Xoom (8 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Xoom complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Mar 25, 2024Money transfers & appsUnexpected or other feesMIExplainedYes
Oct 19, 2023Money transfers & appsUnexpected or other feesILExplainedYes
Jul 19, 2023Money transfers & appsUnexpected or other fees-ExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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