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Case file

Money transfers & apps

Complaint 7727167 Xoom

Explained
Company
Xoom
Product
Money transfer, virtual currency, or money service · Foreign currency exchange
From
Illinois 60053
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 19, 2023Complaint received
  2. Nov 6, 2023Sent to Xoom (18 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Xoom complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Mar 25, 2024Money transfers & appsUnexpected or other feesMIExplainedYes
Jul 19, 2023Money transfers & appsUnexpected or other fees-ExplainedYes
Jul 28, 2020Prepaid & gift cardsUnexpected or other feesKYExplainedNo

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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