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Student loans

Complaint 4086349 American Student Assistance

Explained
Product
Student loan · Federal student loan servicing
Detail
Received bad information about your loan
From
Maryland 20814
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 22, 2021Complaint received
  2. Jan 22, 2021Sent to American Student Assistance
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More American Student Assistance complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Apr 22, 2026Student loansDealing with your lender or servicerProblem with customer serviceMAExplainedYes
Apr 20, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanMDExplainedYes
Jan 1, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
May 2, 2022Student loansDealing with your lender or servicerProblem with customer serviceCTExplainedYes
Oct 20, 2021Student loansDealing with your lender or servicerDon't agree with the fees chargedOKExplainedYes
Jul 16, 2021Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCTExplainedYes
Oct 29, 2020Student loansDealing with your lender or servicerDon't agree with the fees chargedMAExplainedYes
May 14, 2020Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Jun 20, 2019Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
May 16, 2019Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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