Case file
Prepaid & gift cards
Complaint 4399843 Syncapay
Explained- Product
- Credit card or prepaid card · General-purpose prepaid card
- Detail
- Trouble getting a working replacement card
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes the complaint is the result of a misunderstanding
- May 24, 2021Complaint received
- May 24, 2021Sent to Syncapay
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Syncapay complaints about problem getting a card or closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 28, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | WA | Explained | Yes |
| Nov 17, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | NJ | Explained | Yes |
| Nov 13, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | HI | Explained | Yes |
| May 6, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | TX | Explained | Yes |
| Aug 11, 2021 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | FL | Explained | No |
| Jun 17, 2021 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | MA | Explained | No |
| Dec 18, 2020 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | CA | Explained | No |
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