Card company · complaint record
Syncapay complaints
Filed under Syncapay, Inc
Consumers have filed 30 complaints about Syncapay since 2020, none in the last 12 months. It answered 63.3% on time and closed 27% with relief for the customer. The most common problem is trouble using the card.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 30
- Last 12 months
- 0
- Answered on time
- 63.3%
- Closed with relief
- 27%
- Last 30 days
- 0
- Rank
- -
Since August 2020
new vs the year before
Industry: 93.9%
Typical card company: 18%
Newest: Nov 28, 2022
Syncapay complaints by month
The busiest month was November 2022 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Syncapay answered all time
- Closed with monetary relief620%
- Closed with non-monetary relief26.7%
- Closed with explanation2273.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Syncapay complaints are about
Top Syncapay problems
Inside "Trouble using the card"
- Trouble using the card to spend money in a store or online 6
- Trouble getting information about the card 2
- Problem with a check written from your prepaid card account 1
Where Syncapay complaints come from
Most complaints: New York (5), Texas (3), California (3), Florida (3), Illinois (2).
Syncapay compared with other prepaid card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | NetspendPrepaid & gift cards | 54 | 806 | C |
| 2 | InComm PaymentsPrepaid & gift cards | 17 | 673 | F |
| 3 | ConduentPrepaid & gift cards | 1 | 415 | F |
| 4 | Blackhawk NetworkPrepaid & gift cards | 45 | 272 | D |
| 5 | ADP IncPrepaid & gift cards | 42 | 230 | D |
| 6 | Newport IntermediatePrepaid & gift cards | 53 | 126 | C |
| 7 | Greenlight Financial TechnologyPrepaid & gift cards | 45 | 29 | D |
| 8 | SyncapayPrepaid & gift cards | - | 0 | - |
Compare side by side: Syncapay vs Netspend · Syncapay vs InComm Payments · Syncapay vs Conduent · Syncapay vs Blackhawk Network
What people say about Syncapay
All experiencesNo experiences with Syncapay yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Syncapay complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 28, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Nov 21, 2022 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Nov 17, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Explained |
| Nov 13, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Sep 12, 2022 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Sep 10, 2022 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| Aug 11, 2022 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | Money back |
| Aug 5, 2022 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | Explained |
| Jul 27, 2022 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Jul 13, 2022 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Jun 7, 2022 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| May 6, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
Questions about Syncapay
How many complaints does Syncapay have?
Syncapay has 30 complaints on record since August 2020, including 0 in the last 12 months and 0 in the last 30 days.
Does Syncapay respond to complaints?
Yes. Syncapay answered 63.3% of its complaints on time (within 15 days) and closed 27% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Syncapay?
The most common problems are trouble using the card (9), problem getting a card or closing an account (8), unexpected or other fees (5).
Is Syncapay legit?
Syncapay is a real company with a public complaint record: consumers have complained about it 30 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Syncapay legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Syncapay?
Complain to Syncapay in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Syncapay complaints come from?
Most come from New York (5), Texas (3), California (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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