Complaint log
Syncapay complaint log
The newest complaints about Syncapay, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 28, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Nov 21, 2022 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Nov 17, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Explained |
| Nov 13, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Sep 12, 2022 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Sep 10, 2022 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| Aug 11, 2022 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | Money back |
| Aug 5, 2022 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | Explained |
| Jul 27, 2022 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Jul 13, 2022 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Jun 7, 2022 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| May 6, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Feb 23, 2022 | Prepaid & gift cards | Unexpected or other fees | Fixed |
| Oct 28, 2021 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Money back |
| Oct 14, 2021 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Sep 30, 2021 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Sep 14, 2021 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Aug 11, 2021 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Aug 7, 2021 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Aug 3, 2021 | Prepaid & gift cards | Trouble using the cardProblem with a check written from your prepaid card account | Explained |
| Jun 17, 2021 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Explained |
| Jun 8, 2021 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Jun 6, 2021 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| May 24, 2021 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Explained |
| Mar 24, 2021 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Jan 9, 2021 | Money transfers & apps | Fraud or scam | Money back |
| Dec 23, 2020 | Money transfers & apps | Confusing or misleading advertising or marketing | Fixed |
| Dec 18, 2020 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Aug 29, 2020 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Aug 18, 2020 | Prepaid & gift cards | Unexpected or other fees | Money back |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works