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Case file

Credit cards

Complaint 4837549 FIS

Explained
Product
Credit card or prepaid card · General-purpose credit card or charge card
Detail
Other problem
From
Texas 78220
Filed by
Postal mail
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 23, 2021Complaint received
  2. Nov 4, 2021Sent to FIS (12 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More FIS complaints about other features, terms, or problems

ReceivedAboutIssueStateAnswerOn time
Oct 3, 2025Credit cardsOther features, terms, or problemsProblem with rewards from credit cardPAExplainedYes
Jan 23, 2025Credit cardsOther features, terms, or problemsProblem with balance transferILExplainedYes
Jan 14, 2019Credit cardsOther features, terms, or problemsOther problemCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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