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Student loans

Complaint 4933954 Higher Level Processing

Explained
Product
Student loan · Federal student loan servicing
Detail
Received bad information about your loan
From
Texas 754XX
Filed by
Web
Company's answer
Closed with explanation
On time
No
  1. Nov 22, 2021Complaint received
  2. Dec 8, 2021Sent to Higher Level Processing (16 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Higher Level Processing complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Jun 11, 2023Student loansDealing with your lender or servicerDon't agree with the fees chargedUTMoney backNo
Jan 26, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledVAExplainedNo
Jul 18, 2021Student loansDealing with your lender or servicerReceived bad information about your loanINMoney backNo
Nov 16, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledNJMoney backYes
Mar 10, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledTNExplainedYes
Dec 19, 2019Student loansDealing with your lender or servicerDon't agree with the fees chargedINMoney backYes
Oct 25, 2019Student loansDealing with your lender or servicerDon't agree with the fees chargedGAExplainedNo
May 21, 2019Student loansDealing with your lender or servicerTrouble with how payments are being handled-ExplainedYes
May 1, 2019Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedNo
Jan 26, 2018Student loansDealing with your lender or servicerDon't agree with the fees chargedOKMoney backNo

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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