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Case file

Student loans

Complaint 5018468 Social Finance

Explained
Product
Student loan · Private student loan
Detail
Problem with customer service
From
Illinois 606XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Dec 16, 2021Complaint received
  2. Dec 16, 2021Sent to Social Finance
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Social Finance complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
May 31, 2022Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsLAExplainedYes
Mar 4, 2022Student loansDealing with your lender or servicerProblem with customer serviceMAExplainedYes
Feb 26, 2022Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMDExplainedYes
Feb 24, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Feb 22, 2022Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Jan 29, 2022Student loansDealing with your lender or servicerReceived bad information about your loanORExplainedYes
Jan 13, 2022Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Jan 5, 2022Student loansDealing with your lender or servicerDon't agree with the fees chargedNJExplainedYes
Dec 17, 2021Student loansDealing with your lender or servicerProblem with customer serviceNYExplainedYes
Oct 6, 2021Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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