Bank · complaint record
Social Finance complaints
Filed under Social Finance, Inc.
Consumers have filed 992 complaints about Social Finance since 2012, none in the last 12 months. It answered 99.7% on time and closed 3% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 992
- Last 12 months
- 0
- Answered on time
- 99.7%
- Closed with relief
- 3%
- Last 30 days
- 0
- Rank
- -
Since December 2012
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Jul 14, 2022
Social Finance complaints by month
The busiest month was June 2022 (72 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Social Finance answered all time
- Closed with monetary relief212.1%
- Closed with non-monetary relief40.4%
- Closed with explanation96797.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Social Finance complaints are about
Top Social Finance problems
Inside "Managing an account"
- Deposits and withdrawals 83
- Banking errors 24
- Problem accessing account 18
- Funds not handled or disbursed as instructed 15
- Problem using a debit or ATM card 12
- Problem making or receiving payments 9
Where Social Finance complaints come from
Most complaints: California (148), New York (97), Texas (81), Florida (52), Illinois (44).
Social Finance compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Social FinanceBank accounts | - | 0 | - |
Compare side by side: Social Finance vs Bancfirst · Social Finance vs Banner · Social Finance vs Customers Bancorp · Social Finance vs RBC Bank
What people say about Social Finance
All experiencesNo experiences with Social Finance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Social Finance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 14, 2022 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Jul 14, 2022 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Jul 14, 2022 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Jul 13, 2022 | Bank accounts | Managing an accountBanking errors | Explained |
| Jul 13, 2022 | Credit cards | Struggling to pay your billFiled for bankruptcy | Explained |
| Jul 13, 2022 | Credit cards | Getting a credit cardCard opened as result of identity theft or fraud | Explained |
| Jul 13, 2022 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jul 13, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 13, 2022 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jul 12, 2022 | Payday & personal loans | Getting a line of credit | Explained |
| Jul 12, 2022 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Jul 11, 2022 | Bank accounts | Managing an accountBanking errors | Explained |
Questions about Social Finance
How many complaints does Social Finance have?
Social Finance has 992 complaints on record since December 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Social Finance respond to complaints?
Yes. Social Finance answered 99.7% of its complaints on time (within 15 days) and closed 3% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Social Finance?
The most common problems are managing an account (164), incorrect information on your report (85), getting a loan (71).
Is Social Finance legit?
Social Finance is a real company with a public complaint record: consumers have complained about it 992 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Social Finance legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Social Finance?
Complain to Social Finance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Social Finance complaints come from?
Most come from California (148), New York (97), Texas (81). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Social Finance
No comments yet. Start the conversation - questions are welcome too.