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Case file

Prepaid & gift cards

Complaint 6814269 Securus J

Explained
Company
Securus J
Product
Credit card or prepaid card · Government benefit card
From
Florida 33709
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Apr 9, 2023Complaint received
  2. May 10, 2023Sent to Securus J (31 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Securus J complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Apr 22, 2026Money transfers & appsUnexpected or other feesNYExplainedYes
Nov 5, 2025CryptoUnexpected or other feesCAExplainedYes
Apr 28, 2025Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Mar 23, 2025Prepaid & gift cardsUnexpected or other feesTXExplainedYes
Mar 17, 2025Prepaid & gift cardsUnexpected or other feesCOExplainedYes
Oct 28, 2024Prepaid & gift cardsUnexpected or other feesTNExplainedYes
Sep 25, 2023Money transfers & appsUnexpected or other feesVAExplainedYes
Jul 14, 2023Money transfers & appsUnexpected or other feesORExplainedYes
Jun 12, 2023Prepaid & gift cardsUnexpected or other feesNHExplainedYes
Feb 21, 2023Money transfers & appsUnexpected or other feesVAMoney backYes

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