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Money transfers & apps

Complaint 7598667 Securus J

Explained
Company
Securus J
Product
Money transfer, virtual currency, or money service · Mobile or digital wallet
From
Virginia 23829
Filed by
Postal mail
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Sep 25, 2023Complaint received
  2. Sep 25, 2023Sent to Securus J
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Securus J complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Apr 22, 2026Money transfers & appsUnexpected or other feesNYExplainedYes
Nov 5, 2025CryptoUnexpected or other feesCAExplainedYes
Apr 28, 2025Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Mar 23, 2025Prepaid & gift cardsUnexpected or other feesTXExplainedYes
Mar 17, 2025Prepaid & gift cardsUnexpected or other feesCOExplainedYes
Oct 28, 2024Prepaid & gift cardsUnexpected or other feesTNExplainedYes
Jul 14, 2023Money transfers & appsUnexpected or other feesORExplainedYes
Jun 12, 2023Prepaid & gift cardsUnexpected or other feesNHExplainedYes
Apr 9, 2023Prepaid & gift cardsUnexpected or other feesFLExplainedYes
Feb 21, 2023Money transfers & appsUnexpected or other feesVAMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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