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Case file

Money transfers & apps

Complaint 9052042 Citizens Bank

Explained
Product
Money transfer, virtual currency, or money service · Money order, traveler's check or cashier's check
From
New York 11691
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. May 17, 2024Complaint received
  2. May 20, 2024Sent to Citizens Bank (3 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citizens Bank complaints about lost or stolen money order

ReceivedAboutIssueStateAnswerOn time
Aug 31, 2026Money transfers & appsLost or stolen money orderNYExplainedYes
Aug 25, 2026Money transfers & appsLost or stolen money orderMTExplainedYes
May 25, 2026Money transfers & appsLost or stolen money orderNYExplainedYes
Mar 31, 2025Money transfers & appsLost or stolen money orderOHExplainedYes
Mar 29, 2025Money transfers & appsLost or stolen money orderMAExplainedYes
Jan 8, 2025Money transfers & appsLost or stolen money orderPAMoney backYes
Nov 15, 2024Money transfers & appsLost or stolen money orderOHExplainedYes
May 20, 2024Money transfers & appsLost or stolen money orderILExplainedYes
Nov 1, 2017Money transfers & appsLost or stolen money orderMAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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