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Case file

Mortgages

Complaint 9321429 Ally Financial

Fixed
Product
Mortgage · Conventional home mortgage
Detail
Escrow, taxes, or insurance
From
Georgia 30265
Filed by
Web
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jun 21, 2024Complaint received
  2. Jun 21, 2024Sent to Ally Financial
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More Ally Financial complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Sep 19, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNMExplainedYes
Jun 17, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Jul 2, 2025MortgagesTrouble during payment processPayment processCAExplainedYes
Apr 4, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Nov 30, 2024MortgagesTrouble during payment processPayment processGAFixedYes
Nov 15, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Oct 5, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanWAMoney backYes
Sep 10, 2024MortgagesTrouble during payment processLien releaseAZExplainedYes
Aug 18, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNCExplainedYes
Jul 19, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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