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Case file

Prepaid & gift cards

Complaint 9383599 Propel

Explained
Company
Propel
Product
Prepaid card · General-purpose prepaid card
From
Illinois 60620
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jun 30, 2024Complaint received
  2. Jun 30, 2024Sent to Propel
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Propel complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Sep 10, 2026Prepaid & gift cardsUnexpected or other feesTXNo timely replyNo
Dec 27, 2023Prepaid & gift cardsUnexpected or other feesAZExplainedYes
Oct 23, 2023Prepaid & gift cardsUnexpected or other feesWIExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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