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Student loans

Complaint 960761 SunTrust

Explained
Company
SunTrust
Product
Student loan · Non-federal student loan
Detail
Trouble with how payments are handled
From
Massachusetts 01109
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jul 30, 2014Complaint received
  2. Aug 26, 2014Sent to SunTrust (27 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More SunTrust complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Mar 3, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledGAExplainedYes
Feb 28, 2017Student loansDealing with my lender or servicerReceived bad information about my loanNJFixedYes
Feb 15, 2017Student loansDealing with my lender or servicerNeed information about my balance/termsCAExplainedYes
Feb 2, 2017Student loansDealing with my lender or servicerKeep getting calls about my loanOHExplainedYes
Jan 7, 2017Student loansDealing with my lender or servicerNeed information about my balance/termsCAExplainedYes
Jul 27, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedNJExplainedYes
Jul 7, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceFLMoney backYes
May 11, 2016Student loansDealing with my lender or servicerReceived bad information about my loanMIExplainedYes
Apr 28, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedMOExplainedYes
Apr 27, 2016Student loansDealing with my lender or servicerReceived bad information about my loanCOExplainedYes

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