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Case file

Mortgages

Complaint 9652526 Rock

Explained
Company
Rock
Product
Mortgage · Conventional home mortgage
Detail
Delays with the closing process
From
Washington 98033
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jul 29, 2024Complaint received
  2. Aug 21, 2024Sent to Rock (23 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Rock complaints about closing on a mortgage

ReceivedAboutIssueStateAnswerOn time
Oct 18, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNCExplainedYes
Jul 12, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingOKExplainedYes
Jun 4, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresFLExplainedYes
Aug 20, 2024MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingPAExplainedYes
Feb 3, 2020MortgagesClosing on a mortgageVAExplainedYes
Dec 8, 2019MortgagesClosing on a mortgageVAExplainedYes
Mar 27, 2018MortgagesClosing on a mortgageNJExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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