Mortgage company · complaint record
Rock complaints
Filed under Rock Holdings Inc.
Consumers have filed 13 complaints about Rock since 2016, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 13
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #300 of 595
Since March 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 18, 2026
Most complained-about mortgage lenders & servicers
Rock complaints by month
The busiest month was March 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Rock answered all time
- Closed with monetary relief17.7%
- Closed with explanation1292.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Rock complaints are about
Top Rock problems
Inside "Closing on a mortgage"
- Trying to communicate with the company to fix an issue with the loan closing 3
- Closing disclosure or other related disclosures 1
- Delays with the closing process 1
Where Rock complaints come from
Most complaints: Florida (2), Virginia (2), North Carolina (1), Oklahoma (1), Washington (1).
Rock compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | RockMortgages | - | 2 | - |
Compare side by side: Rock vs Midwest Loan Services · Rock vs Truhome Solutions · Rock vs NEXA Mortgage · Rock vs Hilltop
What people say about Rock
All experiencesNo experiences with Rock yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Rock complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 18, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 12, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jun 4, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| May 19, 2025 | Credit reporting | Incorrect information on your reportPublic record information inaccurate | Explained |
| Apr 21, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Aug 20, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 29, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Mar 9, 2023 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Feb 3, 2020 | Mortgages | Closing on a mortgage | Explained |
| Dec 8, 2019 | Mortgages | Closing on a mortgage | Explained |
| Mar 27, 2018 | Mortgages | Closing on a mortgage | Explained |
| Jun 18, 2016 | Mortgages | Settlement process and costs | Money back |
Questions about Rock
How many complaints does Rock have?
Rock has 13 complaints on record since March 2016, including 2 in the last 12 months and 1 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Rock respond to complaints?
Yes. Rock answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Rock?
The most common problems are closing on a mortgage (8), settlement process and costs (2), incorrect information on your report (1).
Is Rock legit?
Rock is a real company with a public complaint record: consumers have complained about it 13 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Rock legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Rock?
Complain to Rock in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Rock complaints come from?
Most come from Florida (2), Virginia (2), North Carolina (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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