Auto lender · complaint record
Auto Masters complaints
Filed under Auto Masters, LLC
Consumers have filed 5 complaints about Auto Masters since 2017, none in the last 12 months. It answered 20% on time and closed 50% with relief for the customer. The most common problem is managing the loan or lease.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 20%
- Closed with relief
- 50%
- Last 30 days
- 0
- Rank
- -
Since January 2017
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Jan 26, 2021
Auto Masters complaints by month
The busiest month was January 2017 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Auto Masters answered all time
- Closed with non-monetary relief120%
- Closed with explanation120%
- Untimely response360%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Auto Masters problems
Inside "Managing the loan or lease"
- Problem with fees charged 1
- Billing problem 1
- Loan sold or transferred to another company 1
Auto Masters compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Auto MastersAuto loans & leases | - | 0 | - |
Compare side by side: Auto Masters vs The Savings Group · Auto Masters vs AC AutoPay LLC, Denver, CO Branch · Auto Masters vs CARS Acquisition · Auto Masters vs EA Holdings
What people say about Auto Masters
All experiencesNo experiences with Auto Masters yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Auto Masters complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 26, 2021 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | No timely reply |
| Jul 6, 2018 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | No timely reply |
| Apr 19, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | No timely reply |
| May 1, 2017 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Fixed |
| Jan 22, 2017 | Auto loans & leases | Taking out the loan or lease | Explained |
Questions about Auto Masters
How many complaints does Auto Masters have?
Auto Masters has 5 complaints on record since January 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does Auto Masters respond to complaints?
Yes. Auto Masters answered 20% of its complaints on time (within 15 days) and closed 50% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Auto Masters?
The most common problems are managing the loan or lease (3), taking out the loan or lease (1), incorrect information on your report (1).
Is Auto Masters legit?
Auto Masters is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Auto Masters legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Auto Masters?
Complain to Auto Masters in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Auto Masters complaints come from?
Most come from Tennessee (4), Florida (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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