Auto lender · complaint record
Capital Auto Financial complaints
Filed under CAPITAL AUTO FINANCIAL, INC.
Consumers have filed 1 complaint about Capital Auto Financial since 2025, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is problems at the end of the loan or lease.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since May 2025
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: May 30, 2025
Capital Auto Financial complaints by month
The busiest month was May 2025 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Capital Auto Financial answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Capital Auto Financial problems
Inside "Problems at the end of the loan or lease"
- Unable to receive car title or other problem after the loan is paid off 1
Capital Auto Financial compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Capital Auto FinancialAuto loans & leases | - | 0 | - |
Compare side by side: Capital Auto Financial vs The Savings Group · Capital Auto Financial vs AC AutoPay LLC, Denver, CO Branch · Capital Auto Financial vs CARS Acquisition · Capital Auto Financial vs EA Holdings
What people say about Capital Auto Financial
All experiencesNo experiences with Capital Auto Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Capital Auto Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 30, 2025 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
Questions about Capital Auto Financial
How many complaints does Capital Auto Financial have?
Capital Auto Financial has 1 complaint on record since May 2025, including 0 in the last 12 months and 0 in the last 30 days.
Does Capital Auto Financial respond to complaints?
Yes. Capital Auto Financial answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Capital Auto Financial?
The most common problems are problems at the end of the loan or lease (1).
Is Capital Auto Financial legit?
Capital Auto Financial is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Capital Auto Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Capital Auto Financial?
Complain to Capital Auto Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Capital Auto Financial complaints come from?
Most come from California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Capital Auto Financial
No comments yet. Start the conversation - questions are welcome too.