Mortgage company · complaint record
Certus Capital complaints
Filed under Certus Capital, LLC
Consumers have filed 1 complaint about Certus Capital since 2023, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is struggling to pay mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since March 2023
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Mar 17, 2023
Certus Capital complaints by month
The busiest month was March 2023 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Certus Capital answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Certus Capital problems
Certus Capital compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Certus CapitalMortgages | - | 0 | - |
Compare side by side: Certus Capital vs Midwest Loan Services · Certus Capital vs Truhome Solutions · Certus Capital vs NEXA Mortgage · Certus Capital vs Hilltop
What people say about Certus Capital
All experiencesNo experiences with Certus Capital yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Certus Capital complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 17, 2023 | Mortgages | Struggling to pay mortgage | Explained |
Questions about Certus Capital
How many complaints does Certus Capital have?
Certus Capital has 1 complaint on record since March 2023, including 0 in the last 12 months and 0 in the last 30 days.
Does Certus Capital respond to complaints?
Yes. Certus Capital answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Certus Capital?
The most common problems are struggling to pay mortgage (1).
Is Certus Capital legit?
Certus Capital is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Certus Capital legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Certus Capital?
Complain to Certus Capital in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Certus Capital complaints come from?
Most come from New York (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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