Mortgage company · complaint record
NEXA Mortgage complaints
Filed under NEXA Mortgage, LLC
Consumers have filed 102 complaints about NEXA Mortgage since 2020, 28 of them in the last 12 months (+22% on the year before). It answered 46.4% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Poor response record. How it works
- Complaints on record
- 102
- Last 12 months
- 28
- Answered on time
- 46.4%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #73 of 595
Since August 2020
+22% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 25, 2026
Most complained-about mortgage lenders & servicers
NEXA Mortgage complaints by month
The busiest month was March 2026 (7 complaints). Complaints in the last 12 months are up 22% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How NEXA Mortgage answered last 12 months
- Closed with explanation1967.9%
- Untimely response932.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4546.4% on time
- Relief for customers0/400% closed with relief
- Complaint trend8/15+22% vs last year
What NEXA Mortgage complaints are about
Top NEXA Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 6
- Trying to communicate with the company to fix an issue with the application process 3
- Changes in loan terms during the application process 3
- Delays in the application process 3
- Application denials 2
- Fees or costs during the application process 2
Where NEXA Mortgage complaints come from
Most complaints: Florida (15), Texas (14), California (14), Georgia (7), Michigan (6).
NEXA Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Paramount Residential Mortgage GroupMortgages | 66 | 29 | B |
| 3 | EMortgage FundingMortgages | 0 | 29 | F |
| 4 | Truhome SolutionsMortgages | 43 | 28 | D |
| 5 | HilltopMortgages | 51 | 28 | C |
| 6 | NEXA MortgageMortgages | 8 | 28 | F |
| 7 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 8 | First United Bank and TrustMortgages | 60 | 27 | C |
Compare side by side: NEXA Mortgage vs Midwest Loan Services · NEXA Mortgage vs Paramount Residential Mortgage Group · NEXA Mortgage vs EMortgage Funding · NEXA Mortgage vs Truhome Solutions
What people say about NEXA Mortgage
All experiencesNo experiences with NEXA Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest NEXA Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 25, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | No timely reply |
| Oct 13, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Oct 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Sep 1, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | No timely reply |
| Jul 22, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | No timely reply |
| Jul 22, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | No timely reply |
| Jul 16, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Jun 12, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Jun 2, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| May 12, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Apr 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Apr 1, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
Questions about NEXA Mortgage
How many complaints does NEXA Mortgage have?
NEXA Mortgage has 102 complaints on record since August 2020, including 28 in the last 12 months and 1 in the last 30 days. That makes it number 911 of every company by complaints this year.
Does NEXA Mortgage respond to complaints?
Yes. NEXA Mortgage answered 46.4% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 8/100 (grade F).
What do people complain about most with NEXA Mortgage?
The most common problems are closing on a mortgage (40), applying for a mortgage or refinancing an existing mortgage (41), improper use of your report (8).
Is NEXA Mortgage legit?
NEXA Mortgage is a real company with a public complaint record: consumers have complained about it 102 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is NEXA Mortgage legit? for the signals, red flags and how to protect yourself.
Are complaints about NEXA Mortgage going up or down?
Up. There were 28 complaints in the last 12 months against 23 in the 12 before (+22%). See every month.
How do I file a complaint against NEXA Mortgage?
Complain to NEXA Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most NEXA Mortgage complaints come from?
Most come from Florida (15), Texas (14), California (14). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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