Mortgage company · complaint record
First United Bank and Trust complaints
Filed under FIRST UNITED BANK AND TRUST COMPANY
Consumers have filed 112 complaints about First United Bank and Trust since 2021, 27 of them in the last 12 months (-31% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process.
Average response record. How it works
- Complaints on record
- 112
- Last 12 months
- 27
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #76 of 595
Since July 2021
-31% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 29, 2026
Most complained-about mortgage lenders & servicers
First United Bank and Trust complaints by month
The busiest month was April 2025 (12 complaints). Complaints in the last 12 months are down 31% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How First United Bank and Trust answered last 12 months
- Closed with explanation27100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend15/15-31% vs last year
What First United Bank and Trust complaints are about
Top First United Bank and Trust problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 10
- Trying to communicate with the company to fix an issue while managing or servicing your loan 6
- Payment process 5
- Paying off the loan 2
- Fees charged 1
- Private mortgage insurance (PMI) 1
Where First United Bank and Trust complaints come from
Most complaints: Texas (64), Oklahoma (44), California (1), Georgia (1), Ohio (1).
First United Bank and Trust compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Paramount Residential Mortgage GroupMortgages | 66 | 29 | B |
| 3 | EMortgage FundingMortgages | 0 | 29 | F |
| 4 | Truhome SolutionsMortgages | 43 | 28 | D |
| 5 | NEXA MortgageMortgages | 8 | 28 | F |
| 6 | HilltopMortgages | 51 | 28 | C |
| 7 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 8 | First United Bank and TrustMortgages | 60 | 27 | C |
Compare side by side: First United Bank and Trust vs Midwest Loan Services · First United Bank and Trust vs Paramount Residential Mortgage Group · First United Bank and Trust vs EMortgage Funding · First United Bank and Trust vs Truhome Solutions
What people say about First United Bank and Trust
All experiencesNo experiences with First United Bank and Trust yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First United Bank and Trust complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Oct 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 22, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Oct 7, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 14, 2026 | Payday & personal loans | Struggling to pay your loan | Explained |
| Aug 14, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 21, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 10, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 8, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jun 5, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jun 1, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| May 30, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
Questions about First United Bank and Trust
How many complaints does First United Bank and Trust have?
First United Bank and Trust has 112 complaints on record since July 2021, including 27 in the last 12 months and 3 in the last 30 days. That makes it number 932 of every company by complaints this year.
Does First United Bank and Trust respond to complaints?
Yes. First United Bank and Trust answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 60/100 (grade C).
What do people complain about most with First United Bank and Trust?
The most common problems are trouble during payment process (32), struggling to pay mortgage (12), managing an account (16).
Is First United Bank and Trust legit?
First United Bank and Trust is a real company with a public complaint record: consumers have complained about it 112 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First United Bank and Trust legit? for the signals, red flags and how to protect yourself.
Are complaints about First United Bank and Trust going up or down?
Down. There were 27 complaints in the last 12 months against 39 in the 12 before (-31%). See every month.
How do I file a complaint against First United Bank and Trust?
Complain to First United Bank and Trust in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First United Bank and Trust complaints come from?
Most come from Texas (64), Oklahoma (44), California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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