Complaint log
Direct complaint log
The newest complaints about Direct, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 18, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 25, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Nov 4, 2025 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Oct 21, 2024 | Bank accounts | Problem caused by your funds being lowBounced checks or returned payments | Explained |
| Sep 27, 2023 | Mortgages | Trouble during payment processFees charged | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works