Mortgage company · complaint record
Direct complaints
Filed under Direct, Inc
Consumers have filed 5 complaints about Direct since 2023, 2 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 2
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #300 of 595
Since September 2023
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Mar 18, 2026
Most complained-about mortgage lenders & servicers
Direct complaints by month
The busiest month was September 2023 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Direct answered all time
- Closed with explanation5100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Direct complaints are about
Top Direct problems
Inside "Trouble during payment process"
- Payment process 1
- Fees charged 1
Direct compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | DirectMortgages | - | 2 | - |
Compare side by side: Direct vs Midwest Loan Services · Direct vs Truhome Solutions · Direct vs NEXA Mortgage · Direct vs Hilltop
What people say about Direct
All experiencesNo experiences with Direct yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Direct complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 18, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 25, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Nov 4, 2025 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Oct 21, 2024 | Bank accounts | Problem caused by your funds being lowBounced checks or returned payments | Explained |
| Sep 27, 2023 | Mortgages | Trouble during payment processFees charged | Explained |
Questions about Direct
How many complaints does Direct have?
Direct has 5 complaints on record since September 2023, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Direct respond to complaints?
Yes. Direct answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Direct?
The most common problems are trouble during payment process (2), managing an account (1), problem caused by your funds being low (1).
Is Direct legit?
Direct is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Direct legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Direct?
Complain to Direct in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Direct complaints come from?
Most come from Washington (3), Oregon (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Direct
No comments yet. Start the conversation - questions are welcome too.