Crypto platform · complaint record
Gate US complaints
Filed under Gate US, Inc.
Consumers have filed 2 complaints about Gate US since 2025, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is money was not available when promised. It is the 36th most complained-about of 51 crypto exchanges & apps this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #36 of 51
Since September 2025
new vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Apr 29, 2026
Most complained-about crypto exchanges & apps
Gate US complaints by month
The busiest month was September 2025 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Gate US answered all time
- Closed with explanation2100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Gate US problems
Gate US compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 2 | KrakenCrypto | 30 | 311 | F |
| 3 | Foris DAXCrypto | 33 | 235 | F |
| 4 | BAM Management USCrypto | 2 | 69 | F |
| 5 | Blockchain.comCrypto | 33 | 66 | F |
| 6 | Okx IncCrypto | 55 | 40 | C |
| 7 | EToro USACrypto | 12 | 27 | F |
| 8 | Gate USCrypto | - | 1 | - |
Compare side by side: Gate US vs Winklevoss Exchange · Gate US vs Kraken · Gate US vs Foris DAX · Gate US vs BAM Management US
What people say about Gate US
All experiencesNo experiences with Gate US yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Gate US complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 29, 2026 | Crypto | Money was not available when promised | Explained |
| Sep 4, 2025 | Crypto | Other service problem | Explained |
Questions about Gate US
How many complaints does Gate US have?
Gate US has 2 complaints on record since September 2025, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Gate US respond to complaints?
Yes. Gate US answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Gate US?
The most common problems are money was not available when promised (1), other service problem (1).
Is Gate US legit?
Gate US is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Gate US legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Gate US?
Complain to Gate US in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Gate US complaints come from?
Most come from Arizona (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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