Auto lender · complaint record
Genessee Financial complaints
Consumers have filed 5 complaints about Genessee Financial since 2018, none in the last 12 months. It answered 80% on time and closed 0% with relief for the customer. The most common problem is incorrect information on your report.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 80%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since April 2018
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Jan 27, 2025
Genessee Financial complaints by month
The busiest month was April 2018 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Genessee Financial answered all time
- Closed with explanation480%
- Untimely response120%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Genessee Financial complaints are about
Top Genessee Financial problems
Inside "Incorrect information on your report"
- Account status incorrect 1
- Information is missing that should be on the report 1
Genessee Financial compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Genessee FinancialAuto loans & leases | - | 0 | - |
Compare side by side: Genessee Financial vs The Savings Group · Genessee Financial vs AC AutoPay LLC, Denver, CO Branch · Genessee Financial vs CARS Acquisition · Genessee Financial vs EA Holdings
What people say about Genessee Financial
All experiencesNo experiences with Genessee Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Genessee Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 27, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| Jun 30, 2020 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Mar 15, 2019 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 17, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Apr 17, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
Questions about Genessee Financial
How many complaints does Genessee Financial have?
Genessee Financial has 5 complaints on record since April 2018, including 0 in the last 12 months and 0 in the last 30 days.
Does Genessee Financial respond to complaints?
Yes. Genessee Financial answered 80% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Genessee Financial?
The most common problems are incorrect information on your report (2), struggling to pay your loan (2), false statements or representation (1).
Is Genessee Financial legit?
Genessee Financial is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Genessee Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Genessee Financial?
Complain to Genessee Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Genessee Financial complaints come from?
Most come from Minnesota (3), Kentucky (1), Michigan (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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