Debt collection
HSBC debt collection complaints
Consumers have filed 1,990 complaints about HSBC's debt collection, 102 in the last 12 months (+5%). HSBC answered 100% on time and closed 0% with relief. See the whole HSBC record.
HSBC against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | HSBC | 102 | 100% | 0% |
Latest HSBC debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 18, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Apr 9, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 8, 2024 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Mar 22, 2024 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Mar 21, 2024 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Mar 15, 2024 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Mar 14, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Mar 8, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Mar 4, 2024 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Mar 1, 2024 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Explained |
| Mar 1, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Mar 1, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Feb 29, 2024 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Feb 28, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Feb 22, 2024 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Feb 22, 2024 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Feb 21, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Feb 13, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Feb 10, 2024 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Explained |
| Feb 8, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 6, 2024 | Debt collection | Threatened to contact someone or share information improperlyContacted you instead of your attorney | Explained |
| Feb 5, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jan 19, 2024 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Jan 18, 2024 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jan 9, 2024 | Debt collection | False statements or representationIndicated you were committing crime by not paying debt | Explained |
| Jan 7, 2024 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jan 4, 2024 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Dec 25, 2023 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Dec 22, 2023 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Dec 22, 2023 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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