Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Money transfers & apps

KeyBank money transfers & apps complaints

Consumers have filed 208 complaints about KeyBank's money transfers & apps, 42 in the last 12 months (+8%). KeyBank answered 100% on time and closed 18% with relief. See the whole KeyBank record.

KeyBank against other payment apps & money transfer services

#Company12 monthsChangeOn timeReliefAll time
1PayPal9,055+103%100%42%30,324
2Block (Cash App)8,848-78%99.3%0%55,035
3JPMorgan Chase1,679-8%100%5%9,239
4Chime1,560+9%100%5%3,886
5Wells Fargo1,535+9%100%8%7,680
6Bank of America1,419-3%99.6%21%7,549
7Early Warning Services (Zelle)612-97%100%0%22,028
8Western Union595+49%100%0%4,657
9Wise (TransferWise)451+32%96%13%1,679
10Citibank411+23%100%16%2,209
11Capital One362+13%100%7%1,490
12Remitly312+96%99.7%0%1,047
13KeyBank42+8%100%18%208

Every payment company ranked

Latest KeyBank money transfers & apps complaints

ReceivedAboutIssueStateAnswerOn time
Nov 4, 2026Money transfers & appsConfusing or misleading advertising or marketingINMoney backYes
Oct 31, 2026Money transfers & appsOther service problemINExplainedYes
Oct 30, 2026Money transfers & appsFraud or scamOHIn progressYes
Oct 29, 2026Money transfers & appsFraud or scamMIExplainedYes
Oct 29, 2026Money transfers & appsOther service problemINMoney backYes
Oct 28, 2026Money transfers & appsManaging, opening, or closing your mobile wallet accountOHIn progressYes
Oct 23, 2026Money transfers & appsProblem with customer serviceINIn progressYes
Oct 8, 2026Money transfers & appsProblem with customer serviceMIMoney backYes
Sep 30, 2026Money transfers & appsManaging, opening, or closing your mobile wallet accountCTExplainedYes
Sep 25, 2026Money transfers & appsMoney was not available when promisedCAExplainedYes
Sep 9, 2026Money transfers & appsFraud or scamOHFixedYes
Sep 8, 2026Money transfers & appsUnauthorized transactions or other transaction problemOHExplainedYes
Aug 24, 2026Money transfers & appsUnauthorized transactions or other transaction problemOHExplainedYes
Aug 12, 2026Money transfers & appsProblem with customer serviceNYExplainedYes
Aug 4, 2026Money transfers & appsFraud or scamCTExplainedYes
Jul 30, 2026Money transfers & appsFraud or scamCOExplainedYes
Jul 27, 2026Money transfers & appsOther transaction problemORExplainedYes
Jul 20, 2026Money transfers & appsFraud or scamCTExplainedYes
Jul 20, 2026Money transfers & appsMoney was not available when promisedCOExplainedYes
Jul 15, 2026Money transfers & appsProblem with customer serviceIDFixedYes
Jun 24, 2026Money transfers & appsOther transaction problemNYExplainedYes
Jun 16, 2026Money transfers & appsFraud or scamCAExplainedYes
May 29, 2026Money transfers & appsFraud or scamPAExplainedYes
May 20, 2026Money transfers & appsLost or stolen money orderOHMoney backYes
May 17, 2026Money transfers & appsMoney was not available when promisedOHExplainedYes
May 12, 2026Money transfers & appsFraud or scamOHExplainedYes
May 10, 2026Money transfers & appsManaging, opening, or closing your mobile wallet accountNYExplainedYes
May 3, 2026Money transfers & appsFraud or scamMIExplainedYes
Apr 19, 2026Money transfers & appsUnauthorized transactions or other transaction problemNYExplainedYes
Apr 14, 2026Money transfers & appsProblem with customer serviceAZExplainedYes

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

Talk about KeyBank

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience