Mortgage company · complaint record
Primary Capital Mortgage complaints
Filed under Primary Capital Mortgage, LLC
Consumers have filed 5 complaints about Primary Capital Mortgage since 2016, none in the last 12 months. It answered 0% on time and closed 100% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 0%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- -
Since February 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 18, 2018
Primary Capital Mortgage complaints by month
The busiest month was February 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Primary Capital Mortgage answered all time
- Closed with non-monetary relief120%
- Untimely response480%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Primary Capital Mortgage problems
Primary Capital Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Primary Capital MortgageMortgages | - | 0 | - |
Compare side by side: Primary Capital Mortgage vs Midwest Loan Services · Primary Capital Mortgage vs Truhome Solutions · Primary Capital Mortgage vs NEXA Mortgage · Primary Capital Mortgage vs Hilltop
What people say about Primary Capital Mortgage
All experiencesNo experiences with Primary Capital Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Primary Capital Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 18, 2018 | Mortgages | Struggling to pay mortgage | No timely reply |
| Jan 31, 2018 | Mortgages | Trouble during payment process | No timely reply |
| Nov 7, 2017 | Mortgages | Trouble during payment process | No timely reply |
| Jun 20, 2017 | Mortgages | Struggling to pay mortgage | No timely reply |
| Feb 11, 2016 | Mortgages | Loan modification,collection,foreclosure | Fixed |
Questions about Primary Capital Mortgage
How many complaints does Primary Capital Mortgage have?
Primary Capital Mortgage has 5 complaints on record since February 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Primary Capital Mortgage respond to complaints?
Yes. Primary Capital Mortgage answered 0% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Primary Capital Mortgage?
The most common problems are trouble during payment process (2), struggling to pay mortgage (2), loan modification,collection,foreclosure (1).
Is Primary Capital Mortgage legit?
Primary Capital Mortgage is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Primary Capital Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Primary Capital Mortgage?
Complain to Primary Capital Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Primary Capital Mortgage complaints come from?
Most come from Georgia (3), Louisiana (1), Utah (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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