Credit reporting
Synchrony credit reporting complaints
Consumers have filed 20,646 complaints about Synchrony's credit reporting, 3,500 in the last 12 months (-15%). Synchrony answered 95.5% on time and closed 17% with relief. See the whole Synchrony record.
Synchrony against other credit bureaus & report companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | TransUnion | 2,331,811 | 100% | 41% |
| 2 | Experian | 2,053,038 | 99.9% | 13% |
| 3 | Equifax | 2,003,445 | 99.9% | 40% |
| 4 | LexisNexis | 36,424 | 99.4% | 25% |
| 5 | CBC Companies | 22,776 | 100% | 53% |
| 6 | Capital One | 10,567 | 100% | 15% |
| 7 | FIS (Fidelity National Information Services) | 6,930 | 100% | 0% |
| 8 | Resurgent Capital Services | 5,816 | 99.9% | 21% |
| 9 | Early Warning Services (Zelle) | 4,540 | 100% | 0% |
| 10 | CL Holdings | 4,485 | 100% | 45% |
| 11 | Citibank | 4,468 | 100% | 48% |
| 12 | Bank of America | 4,455 | 99.4% | 13% |
| 13 | Synchrony | 3,500 | 95.5% | 17% |
Latest Synchrony credit reporting complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 15, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 15, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Oct 15, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | In progress |
| Oct 14, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 14, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Oct 14, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 14, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 14, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 14, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 14, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 14, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 13, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 13, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | In progress |
| Oct 13, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 13, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 13, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 13, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 12, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 12, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Fixed |
| Oct 12, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 12, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 12, 2026 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | In progress |
| Oct 12, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | In progress |
| Oct 12, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 11, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 11, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 10, 2026 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | In progress |
| Oct 10, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | In progress |
| Oct 10, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | In progress |
Your rights with credit bureaus & report companies
Under the Fair Credit Reporting Act you can dispute anything inaccurate or incomplete on your report, and the credit bureau generally has to investigate within 30 days (45 in some cases) and fix or delete what it cannot verify. You are entitled to free reports from each nationwide bureau at annualcreditreport.com, and you can place a fraud alert or a free security freeze.
Scam warning: Nobody can legally remove accurate negative information from your report - be wary of anyone promising to. The only official site for your free reports is annualcreditreport.com.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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