Case file
Student loans
Complaint 10522826 PenFed Credit Union
Explained- Product
- Student loan · Private student loan
- Detail
- Problem with customer service
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 21, 2024Complaint received
- Oct 21, 2024Sent to PenFed Credit Union
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More PenFed Credit Union complaints about dealing with your lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 3, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | IL | Explained | Yes |
| May 28, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | CO | Money back | Yes |
| Mar 10, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | NY | Explained | Yes |
| Jan 11, 2025 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | NE | Explained | Yes |
| Jul 12, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | PA | Money back | Yes |
| Jun 18, 2024 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | MN | Explained | Yes |
| May 27, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | OR | Explained | Yes |
| Jan 11, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | NJ | Fixed | Yes |
| Jan 10, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | WA | Fixed | Yes |
| Dec 28, 2023 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | MA | Fixed | Yes |
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