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Case file

Prepaid & gift cards

Complaint 10525051 Synchrony

Explained
Company
Synchrony
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble getting, activating, or registering a card
From
Missouri 63123
Filed by
Phone · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 21, 2024Complaint received
  2. Oct 21, 2024Sent to Synchrony
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Synchrony complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Oct 9, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardILExplainedYes
Jul 24, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Aug 14, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMOExplainedYes
May 2, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNYExplainedYes
May 18, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardNYExplainedYes
Apr 17, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCAExplainedYes
Sep 9, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNCExplainedYes
Aug 9, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardFLExplainedYes
May 15, 2023Prepaid & gift cardsProblem getting a card or closing an accountDon't want a card provided by your employer or the governmentGAExplainedYes
Apr 17, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNVFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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