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Prepaid & gift cards

Complaint 13295197 Synchrony

Explained
Company
Synchrony
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble getting, activating, or registering a card
From
New York 141XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 2, 2025Complaint received
  2. May 2, 2025Sent to Synchrony
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Synchrony complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Oct 9, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardILExplainedYes
Jul 24, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Aug 14, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMOExplainedYes
Oct 21, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardMOExplainedYes
May 18, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardNYExplainedYes
Apr 17, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCAExplainedYes
Sep 9, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNCExplainedYes
Aug 9, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardFLExplainedYes
May 15, 2023Prepaid & gift cardsProblem getting a card or closing an accountDon't want a card provided by your employer or the governmentGAExplainedYes
Apr 17, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNVFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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